At Premanjali House, we are committed to offering high-quality products along with a smooth and satisfying shopping experience. Kindly review our return and exchange guidelines below:
1. Exchange for Damaged Items
- We offer exchanges only if the product arrives in a damaged condition.
- Please notify us within 24 hours of delivery by sharing clear images of the damage with our customer service team.
- After verification, we’ll arrange a free replacement and ship it to you at no extra cost.
2. Exchanges for Size or Color Preferences
- If you’d like to exchange a product due to size or color concerns, the shipping charges (both return and reshipping) will be your responsibility.
- We strongly recommend checking the size chart and product details thoroughly before placing your order to avoid such issues.
3. Eligibility for Returns/Exchanges
- Items must be unused, unwashed, and returned in original condition, including all tags and packaging.
- Please note that customized products or items purchased during clearance or festive sales are not eligible for return or exchange.
4. Return/Exchange Window
- You must initiate a return or exchange request within 3 days of receiving your order.
- Any item sent back without prior approval will not be accepted.
5. How to Request a Return or Exchange
- Get in touch with our customer support team at [insert email/contact form link] with your order details and reason for return or exchange.
- Once your request is reviewed and approved, we will provide you with the necessary steps to proceed.
Your satisfaction is important to us. If you have any queries or need assistance, feel free to WhatsApp us at +91 7985084316 (WhatsApp only).